Core Services
Warehousing & Order Fulfillment
Warehousing & Inventory Management
- 300,000 sq ft fulfillment network covering North America: a 100,000 sq ft GTA hub plus a 200,000 sq ft U.S. distribution center with direct access to major carriers (UPS, FedEx, Purolator).
- Cloud-based WMS for real-time visibility, automated replenishment alerts, and accurate inventory tracking across all channels.
- Scalable capacity designed to support seasonal surges and long-term business expansion.
Transportation & Delivery Services
- Fast cross-border delivery, including Canada-wide coverage and 2-day U.S. delivery to most continental destinations, supported by an average 1.5-hour customs clearance.
- Smart multi-carrier routing that optimizes transit speed and cost using UPS, FedEx, Purolator, and regional carriers.
- Volume-leveraged pricing enabled by our network-wide shipping footprint.
Customs, Compliance & Returns Management
- Customs brokerage support, providing CBSA and CBP compliance guidance across documentation, duties, and product classification.
- Complete returns workflow from inspection to restocking, refurbishment, or customer refund processing.
- End-to-end visibility with real-time shipment tracking and bilingual account management for time-sensitive issues.
eCommerce Integration & Growth Services
Platform Integration & Onboarding
- Plug-and-play connectivity with Shopify, Amazon, WooCommerce, and custom platforms through API integration with our WMS.
- Smooth onboarding including catalog import, SKU mapping, inbound receiving, and workflow training—typically completed in 3–5 business days.
- Continuous optimization through periodic reviews that highlight cost-saving opportunities and operational improvements.
Order Management & Payment Integration
- Automated order flow from storefront to fulfillment, with tracking updates pushed back to customer-facing channels.
- Synchronized inventory across Shopify, Amazon FBA/FBM, WooCommerce, and other sales channels to avoid stock-outs or overselling.
- Flexible payment compatibility, including Stripe, PayPal, Shopify Payments, and major North American providers.
Marketing & Channel Advisory
- Market intelligence on consumer behavior, category trends, and competitive dynamics in North America.
- Channel optimization guidance covering product pages, pricing strategy, promotional planning, SEO, and content best practices.
- Access to partner ecosystem including marketing agencies, PPC experts, and creative teams.
Strategic Services & Partnerships
More than logistics—we help brands scale sustainably.
Retail & Distribution Partnerships
- Introductions to retail buyers at Costco, Walmart, regional chains, distributors, and wholesalers.
- Trade show participation, including coordinated access to industry events and buyer meetings.
- Wholesale consulting covering pricing models, compliance requirements, and retailer expectations.
Data Analytics & Reporting
- Core analytics for all service tiers, including fulfillment KPIs, inventory turnover, and actionable recommendations.
- Advanced reporting (Elite & Prestige): monthly Logistics Health Reports, custom dashboards, and seasonal forecasting.
- Strategic insight reports (Prestige): quarterly market trend reviews and competitive benchmarking.
Compliance & Advisory Services
- Customs and compliance support across CBSA/CBP rules, HS codes, duty optimization, and regulatory updates.
- Professional network access including trade lawyers, eCommerce accountants, and financing providers.
- Disclaimer: Maplelync offers logistics expertise and facilitates connections to licensed professionals. We are not a law firm, accounting firm, or financial institution.